We at Zibaas understand the importance of Returns and exchanges when it comes to shopping online. But, to avoid fraudulent activities, the following conditions must be met to be eligible for our Return and exchange offer:

Returns & Exchange policy is only applicable if the received items are either damaged or wrongly delivered.
Claims must be raised within 12 hours of the delivery date via call on ___________.  Any claim raised after 12 hours of the delivery date will not be accepted. The claimed item must not be opened/unsealed/used and should stay in its original packaging & condition.

Replacement will only be issued against claims that are posted back to our warehouse within 5 days of the delivery date. Once the return is received and analyzed by the quality assurance team, a replacement will be issued upon successful product condition evaluation.

The items being returned are the customers’ responsibility until they reach our warehouse, so they should be properly packed to avoid delivery damages.

Replacement of the same product & shade will be preferred. A different product or shade is not encouraged for replacement – please report the case in detail to the Customer Service team for any possibility.

We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: An irregular or excessive returns history indicative of “wardrobing;” An irregular or excessive returns history involving damaged or missing items; or Potential fraudulent or criminal activity.